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WHAT THE FAQS?!

PLASTIC FREE PACKAGING? YES! 

Food items:

  • Recycled food grade paper packaging is used for sharp food products such as pasta and 100% home compostable NatureFlex packaging is used for other fine items.
  • All food items are posted in large Green Jiffy Padded Bag or Double Walled Recycled Cardboard Boxes, Jiffy Padded bagscontains 100% recycled paper fibre. This padded bag can be 100% recycled.
  • Recycled paper tape is used to seal boxes and envelops when needed.

Non-food items:

  • We try to avoid packaging our non-food items where possible, however for some products packaging is required due to health & safety reasons.
  • Packaging for non-food items consists of recycled kraft paper, which is 100% recyclable.

Shipping:

  • Non-food items have a fixed shipping cost of £1.99.
  • Food Orders : Free Shipping Over £50 | £3.99 Shipping Over £20 | £4.99 Shipping Below £20.00.
  • All items are posted in a Green Jiffy Padded Bag (100% recycled and recyclable paper fibre), or in a double walled box.
  • Paper tape is used to seal boxes and envelops.
  • Food orders below 1.7 kg are shipped using Royal Mail 2nd Class.
  • Food orders above 1.7 kg  are  shipped using DPD Next Day.
  • Non-food items are shipping using 1st Class Royal Mail.
  • Orders are shipped on the next working day.

Additional Information:

  • Royal Mail is trying their best to switch to electric powered vehicle. They have an ambitious target of making 100,000 of vehicles are fully electric by 2025
  • We try our best to use the most environmentally friendly delivery couriers even though the cost might be slightly higher.
 
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MORE FAQS GIVEN 

What packaging do the bulk goods originally come  in?

75% of the food comes in super strong 25kg paper sacks. We recycle or compost these when they are all used up. The remaining 25% come packed in plastic such as nuts, since nuts contain oils that do not do well when left for long periods in non-airtight containers. However, we keep the flexible plastic for our new recycling project Gomi and otherwise we recycle it with TerraCycle using their Zero Waste Boxes.

Where do you ship to?

All food items are shipped within the UK, and to Europe at a different shipping rate.

Non-food items are shipped worldwide.

 

When are food items shipped?

We aim to ship within one working day.

 

I made a food order and I want to add to my order, how do I do that?

You can make your order through the normal means and send us an e-mail with your order numbers and we will refund the extra shipping cost.

 

Do you offer internships/work experience?

Yes! Please send visit the careers page.

 
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